How to Balance Free & Premium Content With SEO.

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For a number of years, websites that keep their primary (main) content behind paywalls have had mixed results with organic search. A lot of SEOs and business owners, however, forget that Google isn’t just about keywords, backlinks, and technical structure; it’s about providing a gratifying search experience for the user.

There have been case studies recently of major newspaper websites taking a u-turn on their decisions to move behind paywalls because of the negative impact it had on their search performance.

Google has no interest in sending users to a website where the content is behind a pay gateway. It’s a poor user experience, especially if the same content is provided by other websites. It is worth saying now that this isn’t true for all instances, but they are often brands who have built up a strong presence.

The Paid Content Problem

Google has publicly said that strict paywalls pose problems as they want to provide the user with a positive search experience. There are two models to premium content: the total paywall as demonstrated by the Times of London, and the leaky model utilized by the New York Times.

Post Excerpts for Free Users

A lot of people tend to forget that Google’s main objective is user experience. A lot of premium content websites provide excerpts and snippets to free users, which is fine if your competition is also doing the same. But if they’re offering a lot more then you need to do so as well.

First Click Free

Google introduced First Click Free so that users coming from organic search could see an article, usually behind a paywall, for free and then subsequent clicks onsite to other articles and pieces of content trigger the paywall.

A lot of publishers dislike the idea, as subscription based news/magazine content was seen as the online savior to declining print circulations. Google originally limited a user to five free clicks per day, but this has since become three due to publisher pushback.

Balancing Free Content & Premium Content

As proven by the New York Times (and others), having a good balance of free content as well as your premium content offering can and will help you perform in organic search.

This isn’t free content that leads users down a funnel to becoming a paid member, but content that satisfies the user query and provides value. This value is what Google is wanting to see, and ultimately what it ranks within its search results.

A counter argument to this strategy is that it will create a segment of users who return to the website to only consume free content, and will never convert into premium members.

Free Articles & Collecting User Data

One of the biggest subscription/premium content websites online is The Economist. Over the years they have tinkered and amended their premium content/free content balance and it’s been reported that at one stage up to 15 percent of the website’s content was available for free.

The approach currently taken by the publisher is to allow a number of free articles to users each week, with further free access granted should a user subscribe to marketing newsletters.

User-Generated Content

If you don’t want to give away the content that you’ve paid to produce, or you don’t have the ability to produce both free and premium content in good volumes, user-generated content (UGC) is the perfect solution. UGC is also great even if you don’t operate a premium content website.

User Contributions

Community blogs aren’t a new idea, but they often go overlooked. Yes, there will be a need to moderate the content for quality, suitability, and potentially spammy and unnatural links, but it’s a small price to pay.

This tactic has been employed by premium content websites in all verticals, ranging from recipes and fan fiction to marketing and the adult sector.

Community Forums

A great example of this is the Vanish Tip Exchange. Vanish is a Reckitt Benckiser consumer brand, and started the Tip Exchange in 2013.

Creating a user forum where product users can exchange tips and tricks and provide advice based on their own experiences has given the Vanish website a naturally occurring Q&A section, as well as naturally included a lot of long-tail search queries.

Conclusion

If you’re up against competitors that don’t use paywalls and your content is effectively the same then you’re not going to have a good time of things in terms of organic search. Unless you’ve built up such gravitas as a brand, it doesn’t matter.

Google is constantly updating its algorithms, and this isn’t always in the form of an announced update. I’ve personally seen search engine results change based on real-world news and events, and search terms bring up totally different results than they did previously.

 

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